What is EN ISO 9001:2015-AC:2017?

EN ISO 9001:2015-AC:2017 is an internationally recognized standard for quality management systems (QMS). It provides organizations with a framework to effectively manage their processes and consistently deliver products and services that meet customer requirements. This article aims to provide a thorough understanding of this standard and its key elements.

of EN ISO 9001:2015-AC:2017

The EN ISO 9001:2015-AC:2017 standard is based on a set of quality management principles, including a strong customer focus, leadership involvement, process approach, system approach to management, continual improvement, evidence-based decision making, and relationship management. It emphasizes the importance of meeting both customer and regulatory requirements while enhancing customer satisfaction.

This revised version of the standard, which replaced ISO 9001:2008, includes several significant changes. One of the key changes is the adoption of the High-Level Structure (HLS), which aligns EN ISO 9001 with other ISO management system standards, making it easier to integrate multiple management systems within an organization.

Key Requirements of EN ISO 9001:2015-AC:2017

EN ISO 9001:2015-AC:2017 requires organizations to establish a robust QMS that addresses various aspects of their operations. Some of the key requirements include:

Leadership and Commitment: Top management must demonstrate leadership commitment and actively promote quality throughout the organization. They are responsible for establishing quality policies, objectives, and ensuring the availability of necessary resources.

Risk-Based Thinking: Organizations need to identify and address risks and opportunities to ensure the QMS achieves its intended outcomes. This involves conducting risk assessments, implementing preventive actions, and continually monitoring and reviewing risks.

Process Approach: The standard emphasizes the importance of adopting a process approach to managing activities and achieving desired results. Organizations must define and control their processes, monitor their performance, and implement necessary actions for continual improvement.

Performance Evaluation: Organizations are required to monitor, measure, analyze, and evaluate their QMS to ensure that it is effectively implemented and delivers the desired outcomes. This involves gathering and analyzing data, conducting internal audits, and management reviews.

Benefits of Implementing EN ISO 9001:2015-AC:2017

Implementing EN ISO 9001:2015-AC:2017 can bring numerous benefits to organizations, such as:

Enhanced Customer Satisfaction: By consistently meeting customer requirements and providing high-quality products or services, organizations can improve customer satisfaction, leading to increased loyalty and positive word-of-mouth.

Improved Efficiency and Effectiveness: The standard promotes effective process management, leading to improved operational efficiency, reduced errors, waste, and rework.

Increased Credibility: Certification to this internationally recognized standard demonstrates an organization's commitment to quality, boosting its credibility and competitiveness in the market.

Continual Improvement: EN ISO 9001:2015-AC:2017 encourages organizations to continuously assess and enhance their QMS, resulting in ongoing improvements in quality and overall performance.

In conclusion, EN ISO 9001:2015-AC:2017 provides a comprehensive framework for organizations to establish and maintain effective quality management systems. By conforming to this standard, organizations can enhance customer satisfaction, improve operational efficiency, and gain a competitive edge in the global market.