What is ISO 55187:2018?

ISO 55187:2018 is a technical standard that provides guidelines for the planning, design, and implementation of information in products and services. It is essential for organizations looking to enhance the customer experience by ensuring effective communication and interaction with their target audience.

Why is ISO 55187:2018 important?

In today's fast-paced digital world, where information overload is common, effective information management is crucial. ISO 55187:2018 helps organizations create clear and concise information that can be easily accessed, understood, and used by consumers. It sets standards for content structure, organization, and presentation, enhancing the overall user experience.

The benefits of implementing ISO 55187:2018

Implementing ISO 55187:2018 offers numerous benefits. Firstly, it improves customer satisfaction by providing clear and accurate information that meets their needs and expectations. This leads to increased trust in the product or service, resulting in higher customer loyalty and retention rates. Secondly, complying with this standard enhances an organization's efficiency in creating, managing, and delivering information, reducing costs and minimizing errors. Additionally, ISO 55187:2018 ensures regulatory compliance, demonstrating an organization's commitment to quality and professionalism.

How to implement ISO 55187:2018

Implementing ISO 55187:2018 requires a comprehensive approach. Organizations should start by assessing their current information management practices and identifying areas for improvement. They need to establish clear objectives and define a strategy to align with the standard's requirements. This involves developing a standardized information architecture, improving content creation and validation processes, and training employees on effectively communicating information. Regular monitoring and evaluation are necessary to ensure continuous compliance and identify opportunities for further optimization.