What is ISO/IEC TS 20000-17:2019 ?

ISO/IEC TS 20000-17:2019 is an essential document that provides guidance for organizations on how to implement and maintain information technology service management (ITSM) systems. It is part of the ISO/IEC 20000 series, which defines international standards for ITSM.

ISO/IEC TS 20000-17:2019 focuses on the relationship between IT service management and the organization's information security management system (ISMS). It outlines the requirements for managing security-related risks within the scope of IT services provided by an organization.

The publication of ISO/IEC TS 20000-17:2019 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) has significant importance. It provides a framework for organizations to improve their service delivery, ensure customer satisfaction, and manage risks effectively.

ISO/IEC TS 20000-17:2019 is a technical specification that provides guidelines for the implementation and maintenance of a service management system (SMS) based on the principles defined in ISO/IEC 20000-It is an international standard that is widely recognized and adopted by organizations around the world.

ISO/IEC TS 20000-17:2019 plays a vital role in helping organizations to provide high-quality IT services that meet the needs of their customers while ensuring that their information is secure. It is an essential document that provides organizations with a framework for implementing and maintaining effective IT service management systems.