What is BS EN ISO 9001:2012?

BS EN ISO 9001:2012 is an internationally recognized standard that sets out the criteria for a quality management system. It provides guidelines and principles for organizations to ensure that they consistently meet customer requirements and enhance customer satisfaction. This standard focuses on various aspects of a company's operations, including leadership, risk management, people engagement, and continuous improvement.

The Key Principles of BS EN ISO 9001:2012

The BS EN ISO 9001:2012 standard is based on a number of key principles that organizations must adhere to in order to achieve certification. These principles include a strong customer focus, involvement of top management, a process approach, evidence-based decision making, and continual improvement. Let's take a closer look at each of these principles.

The Benefits of Implementing BS EN ISO 9001:2012

Implementing BS EN ISO 9001:2012 can bring numerous benefits to an organization. Firstly, it helps improve customer satisfaction by ensuring consistent product and service delivery. By focusing on efficient processes, organizations can also reduce costs and waste. Additionally, this standard promotes a culture of continual improvement, leading to enhanced performance and competitiveness. Furthermore, certification to this standard can open doors to new business opportunities, as many customers and partners look for suppliers who demonstrate their commitment to quality.

The Certification Process

To become certified to BS EN ISO 9001:2012, organizations need to undergo a thorough evaluation conducted by a certified third-party auditor. The certification process involves a review of the organization's quality management system documentation, interviews with employees, and an assessment of the organization's compliance with the standard's requirements. If the organization meets all the criteria, it will be awarded the BS EN ISO 9001:2012 certification, which is valid for three years. Regular surveillance audits are conducted to ensure continued compliance.